At VistaFrame LLC, we aim to provide a straightforward and reliable shipping experience for every order. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, and carrier information.
1. Shipping Area
VistaFrame LLC currently ships orders within the United States only.
Our checkout system is configured for U.S. domestic shipping only. Customers will only be able to select shipping destinations within the United States during checkout.
We do not currently offer shipping to international destinations.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully authorized.
Order processing includes order verification, product preparation, packaging, and shipment preparation.
Processing times may be affected by order volume, product availability, weekends, holidays, or circumstances beyond our reasonable control.
Orders are generally processed during regular business days. Saturdays, Sundays, and U.S. federal holidays may not be counted as business days.
3. U.S. Shipping Time
After your order has been processed and handed over to the carrier, standard delivery within the United States generally takes approximately 3–7 business days.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our control.
The estimated delivery period does not include the order processing time.
4. Shipping Carriers
Depending on the order, destination, package size, and other logistical considerations, VistaFrame LLC may work with established U.S. shipping carriers, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier assigned to an order may vary. Customers may receive tracking information when tracking is available for their shipment.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.
Shipping costs may vary depending on the order, delivery destination, package dimensions, weight, and other applicable factors.
The total amount shown at checkout represents the charges applicable to the order at the time of purchase.
6. Order Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
If tracking information does not appear immediately, this does not necessarily indicate a problem with the shipment.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
VistaFrame LLC is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible at [email protected]. We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee that an address can be changed after shipment processing has begun.
8. Delayed or Lost Shipments
Although we work with established carriers, delivery delays may occasionally occur due to circumstances such as severe weather, carrier disruptions, holidays, incorrect addresses, transportation issues, or other events outside our reasonable control.
If your package appears to be delayed or has not arrived within the expected delivery period, please contact us at [email protected] with your order number and tracking information, if available.
We will review the shipment status and work with the applicable carrier when appropriate.
9. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product itself has been damaged during transportation, please contact us at [email protected] and provide your order number along with photographs of the product and packaging when requested.
We will review the situation and determine the appropriate resolution in accordance with our applicable Refund Policy.
10. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us as soon as possible.
Please provide your order number and a description of the issue so that we can review your order and assist you.
11. Delivery to Apartments, Offices, and Other Locations
We may ship to residential addresses, apartments, offices, and other valid U.S. delivery addresses supported by the applicable carrier.
Customers should ensure that the delivery address can safely receive packages and that any applicable apartment, suite, building, or unit information is included.
12. Business Days
For purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding applicable U.S. holidays.
Shipping and delivery estimates may be affected by weekends and holidays.